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    Ponemon Insitute Report

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    Summary

    Business wire press release "Payment Transaction Fraud Among Key Risks to Business Operations – and Reputation" Published September 27, 2023

    88%

    Hit by transaction fraud

    $150k

    Average loss/ incident

    659

    Companies

    ponemon-institute-logo-vectorExplore illuminating insights from interviews with 659 finance executives featured in the 2023 Ponemon Institute Report. In a groundbreaking market survey conducted in March 2023, Creednz partnered with the renowned Ponemon Institute, helmed by Dr. Larry Ponemon, a former senior partner at PWC and founder of the firm's global compliance risk-management group.

    This pioneering research marks a significant milestone, capturing responses from 659 finance executives representing 18 diverse industries across the United States. These executives hail from corporations with average annual revenues in the $400 million range and maintain supply chains averaging 2,800 suppliers.

    Traditionally, industry statistics have relied upon aggregate data, such as the FBI Internet Crime Reports (The IC3), which reported a staggering $50 billion in losses from scams like Business Email Compromise between 2013 and 2022. However, these figures lacked granularity, leaving questions unanswered regarding the affected companies and the prevalence of such losses.

    Our research revolutionizes this landscape by providing valuable insights for companies to recalibrate their risk focus. By shedding light on the accountability aspects of payment scams, we bridge the gap between finance and cybersecurity departments, revealing how these financial challenges squarely fall within the purview of corporate finance.

    Evaluating the Risk of Transaction Fraud

    This survey brought to light that payment fraud is a much more severe problem than is being addressed. Organizations that ignore the risks of payment fraud do so at their peril.

     

    Common Risks and Fraud Scenarios

    Vendor-exec-imprersin
    Vendor & Executive Impersonation

    Impersonation tactics are used to deceive organizations into fraudulent payments or divulging sensitive information. Business Email Compromise (BEC) is a common tactic where they impersonatevendors or key personnel to manipulate financial processes.

    3rd-compri
    Third-Party Compromise

    Occurs when an organization’s vendor or
    supplier is hacked, leading to the manipulation of billing details or bank accounts, potentially resulting in fraudulent transactions.

    Account-take-over
    Account Takeover

    Happens when an attacker gains unauthorized access to a corporate bank account belonging to a legitimate finance individual, often using stolen or compromised credentials, to make unauthorized transactions or divert funds.

    Insider
    Malicious Insider/
    User Entitlement Fraud

    Intentional actions by current or former
    employees, contractors, or business partners, and instances of attackers gaining access to user accounts with higher privileges, often through compromised credentials, to manipulate payment transactions.

    Check-Fraud
    Sanctioned Entities 

     Payments made to sanctioned entities, resulting in potential legal repercussions, financial losses, and reputational damage.

    System-human-error
    Systems & Human Error

    Although not fraud, these unintentional errors can cause identical financial losses.
    This includes instances where someone inputs incorrect information or payment files become corrupted, leading to discrepancies or erroneous transactions.

    Industries Surveyed

    The summary presented here pertains to a research survey on payment fraud, which was carried out by the Ponemon Institute. Participants consisted of 659 executives from a range of finance governance roles across 18 industries.

    • Finacial Services
    • Services
    • Public Sector
    • Manufacturing
    • Retailing
    • Energy & Utilities
    • Hospitality
    • Communications
    • Pharmaceuticals
    • Transportation
    • Healthcare
    • Industrial
    • Defense
    • Education
    • Consumer Products
    • Tech
    • Entertainment 
    • Agriculture

    The Devastating Aftermath of Fraud

    Transaction fraud not only affects the financial well-being of businesses, but it also damages their reputation, erodes public confidence, and can result in costly regulatory scrutiny. Additionally, recovering from fraud requires significant time and resources that could otherwise be allocated toward growing the business.

    Thumbs Down
    Tarnished Reputation

    60%
    report damage to organization’s
    reputation

    46%
    report loss of shareholders’
    confidence

    loss-trust
    Loss of Trust

    51%
    suffered a negative impact on
    organization’s compliance with
    regulations

    38%

    noticied a loss of confidence in
    management’s ability to prevent
    payment transaction fraud

    Additional-cost
    Additional Cost

    27%
    of organizations terminated
    employees responsible for
    making payments

    19%
    of organizations had to pay
    legal fines

    Businesses Know the Risk

    Finance teams of larger organizations deal with numerous transactions across multiple bank accounts. Organizations represented in this research have average annual revenues of $446M, averaging 2,836 vendors on their supply chain with an average of 25,000 monthly payment volumes.

    This complexity makes effective vendor management and payment security measures crucial. However, many surveyed financial teams lack trust in their existing risk mitigation practices and fail to take adequate action to guard against vulnerabilities despite being aware of the risks.

    distrust internal controls

    70%
    Distrust their current internal controls to prevent fraudulent payments.

    External controls

    72%
    Distrust their external
    controls at the bank to stop
    suspicious transactions

    Even After Experiencing Fraud

    Could Technology be the Solution?

    The survey revealed that more than half of all respondents acknowledge they lack the appropriate tools or technology to prevent various forms of payment fraud. Further findings indicate that tech upgrades were one of the most frequently employed strategies in response to instances of payment fraud.

    Beneficiary-risk-factors

    54%

    View inadequate tools as a primary barrier to fraud prevention.

    Payment-security

    63%

    Invest tech upgrades following fraud discovery.

    Modern Scams Need Modern Solutions

    Vendor-management
    Master Vendor Alignment
    Gain Vis
    Bank Account Validation
    Collaborate
    Effective Collabortion 

    Amidst the increasing sophistication of scams, finance teams are locked in a perpetual battle against the looming specter of financial loss due to fraudulent activities.

    These threats materialize in various guises, whether through the cunning disguise of an external phishing attack masquerading as a colleague, a vendor's data breach, or even an internal compromise. To secure your organization's financial assets, steadfast vigilance, master vendor alignment, bank account validation, and effective collaboration become imperatives.

    Our comprehensive toolkit is meticulously crafted to bolster and elevate financial controls across treasury, accounts payable, and accounts receivable functions. It equips your team with the precision to manage bank account access, enforce rigorous treasury policies, and systematically validate transactions, guaranteeing the highest levels of security and precision in financial operations. Safeguard your financial integrity with unwavering confidence.

    Don’t wait for a breach – act now to secure your financial future and safeguard your organization’s assets.

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